Gertie M. Agraz
Gertie M. Agraz received a bachelor’s degree in industrial and systems engineering in 1988 from the University of Monterrey. In 2002, she earned a Master of Science in quality and productivity systems from the Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) Sonora Norte campus, with the project “Definition of a Total Quality Management Model for Small and Medium Enterprises in Mexico.”
From May 1995 to May 1996, Agraz worked on a research project about quality systems in Japan with the help of the Quality Management Association in Hiroshima, Japan, and several companies, including Japan Steel Works, Nishikawa Rubber Company, Hiroshima Gas and Mazda Motor Co. In 2004, Agraz was certified as an ISO/TS 16949:2002 auditor for the automotive industry.
Agraz has worked as a process engineer at Ford Motor Company’s stamping and assembly plant in Hermosillo, Sonora, and as quality and productivity consultant in several manufacturing companies in Hermosillo and other cities in northwest Mexico. From 2004 to 2006, Agraz initiated and directed the works of the Supply Chain Development Center inside the Transformation Industry Chamber in Hermosillo, where she was responsible for promoting and facilitating the connection of local companies to Ford Motor Company and its supplier chain.
Since 2005, Agraz has been working as the director of the Industrial and Systems Engineering Program at ITESM’s Sonora Norte campus. In 2008, she participated with the ITESM team in the Mariposa Port of Entry Bottleneck Study in coordination with the University of Arizona.